Terms & Conditions

1. About Our Platform

Dr. Magdy El Haddad operates an e-commerce platform through which customers can browse and purchase cosmetic and personal-care products.

The products, prices, availability, offers, and other information displayed on the Platform may be updated from time to time.

We reserve the right to correct errors, update information, or modify product availability without prior notice where appropriate.

2. Eligibility

By using the Platform or placing an order, you confirm that:

• The information you provide is accurate and complete.
• You are legally capable of entering into a purchase transaction under applicable law.
• You will use the Platform only for lawful purposes.
• You will not use the Platform to engage in fraud, abuse, unauthorized activity, or any activity that may harm the Platform or other users.

3. User Accounts

Certain features may require you to create an account.

You are responsible for:

• Providing accurate account information.
• Maintaining the confidentiality of your login credentials.
• Maintaining the security of your account.
• Notifying us if you suspect unauthorized access to your account.

You are responsible for activities conducted through your account unless the activity resulted from circumstances outside your reasonable control.

We reserve the right to suspend or terminate accounts involved in fraud, abuse, misuse, or violation of these Terms.

4. Products

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on the Platform are accurate.

However:

• Product colors may appear differently depending on the customer's device or screen.
• Packaging and product appearance may change according to the manufacturer's updates.
• Product availability may change without prior notice.
• Minor differences between product images and the delivered product may occur.

The actual product received by the customer is the product supplied by the applicable manufacturer or brand.

5. Cosmetic Products

Cosmetic products should be used according to the manufacturer's instructions and applicable warnings.

Customers should review the product packaging, ingredients, directions, warnings, and usage information before using a product.

If you have known allergies, sensitivities, or concerns regarding a particular ingredient, you should review the product information and, where appropriate, consult a qualified healthcare professional before use.

Dr. Magdy El Haddad does not guarantee that a cosmetic product will produce a particular cosmetic result for every customer.

6. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, we may contact the customer regarding available alternatives or cancel the affected item and process any applicable refund.

7. Prices

Prices displayed on the Platform are shown in Egyptian Pounds (EGP), unless otherwise stated.

We reserve the right to change prices, promotions, discounts, and product offers at any time.

The price applicable to an order is the price displayed at the time the customer completes the order, subject to correction of obvious pricing errors.

8. Orders

Placing an order constitutes a request to purchase the selected products.

We may contact the customer to verify order information.

An order may be rejected or cancelled where reasonably necessary, including in cases involving:

• Product unavailability.
• Incorrect pricing or product information.
• Incorrect or incomplete customer information.
• Suspected fraud or unauthorized activity.
• Duplicate or unusually large orders.
• Delivery restrictions.
• Technical errors.

If payment has already been made for an order that we cancel, we will process any applicable refund.

9. Payment

Available payment methods may include online payment methods and cash on delivery for eligible orders and locations.

Online payments may be processed through third-party payment service providers.

Customers must provide accurate payment and billing information.

We do not guarantee that every payment method will always be available.

10. Cash on Delivery

Where cash on delivery is available, the customer must pay the full amount due at the time of delivery.

Cash-on-delivery availability may depend on the order value, location, customer history, or other operational factors.

11. Delivery

Delivery is available within the areas covered by our delivery service in Egypt.

Estimated delivery times are provided for guidance and are not guaranteed delivery deadlines.

For additional information regarding delivery times, delivery charges, failed deliveries, and other shipping matters, please refer to our Delivery & Shipping Policy.

12. Returns, Exchanges, and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Because cosmetic products are hygiene-sensitive, opened or used cosmetic products are generally not eligible for return unless the product is defective, damaged, or incorrectly supplied, subject to applicable law.

13. Promotions and Discounts

Promotional offers, discount codes, bundles, and special campaigns may be subject to specific conditions.

Unless otherwise stated:

• Promotional offers cannot be combined.
• Each discount code may have specific eligibility requirements.
• Offers are subject to availability.
• We may withdraw or modify an offer where reasonably necessary.

Any special terms communicated with a specific promotion will apply to that promotion.

14. Prohibited Use

You agree not to:

• Use the Platform for unlawful purposes.
• Attempt to gain unauthorized access to the Platform or its systems.
• Interfere with the operation or security of the Platform.
• Introduce malware, viruses, or harmful code.
• Copy, reproduce, scrape, or commercially exploit Platform content without authorization.
• Impersonate another person or entity.
• Submit false, misleading, or fraudulent information.
• Abuse promotional offers or payment systems.

15. Intellectual Property

Unless otherwise stated, all content available through the Platform, including:

• Logos.
• Brand identity.
• Text.
• Product presentation.
• Graphics.
• Images.
• Website design.
• Application design.
• Software.
• Content and materials.

is owned by or licensed to Dr. Magdy El Haddad or the applicable rights holder.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit such content without prior written authorization, except where permitted by applicable law.

Product names, trademarks, logos, and brand materials belonging to third parties remain the property of their respective owners.

16. Third-Party Services

The Platform may use third-party services such as payment providers, delivery companies, analytics providers, hosting providers, communication services, and other technology providers.

Third-party services may have their own terms and privacy policies.

Dr. Magdy El Haddad is not responsible for the independent operation, availability, or policies of third-party services outside our reasonable control.

17. External Links

The Platform may contain links to third-party websites.

These links are provided for convenience and do not necessarily constitute an endorsement or guarantee of the linked website, product, or service.

We are not responsible for content or practices on third-party websites.

18. Platform Availability

We aim to keep the Platform available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The Platform may occasionally be unavailable because of:

• Maintenance.
• Technical problems.
• Hosting or network issues.
• Security incidents.
• Updates.
• Circumstances beyond our reasonable control.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Dr. Magdy El Haddad shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of the Platform or products purchased through it, except where such limitation is prohibited by law.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

20. Product Information and Results

Information provided on the Platform about cosmetic products is intended to describe the products and assist customers in making purchasing decisions.

Such information should not be interpreted as a guarantee of a specific medical, therapeutic, or cosmetic outcome.

Customers should follow the manufacturer's instructions and warnings.

21. Privacy

Your use of the Platform is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

By using the Platform, you acknowledge that you have reviewed the Privacy Policy.

22. Changes to These Terms

We may update these Terms from time to time.

The updated version will be published on the Platform with a revised "Last Updated" date.

Your continued use of the Platform after the updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the Arab Republic of Egypt.

Any dispute arising from these Terms or the use of the Platform shall be subject to the jurisdiction of the competent courts in Egypt, unless applicable law provides otherwise.

24. Contact Us

For questions, complaints, or inquiries regarding these Terms or your orders, please contact:

Dr. Magdy El Haddad

Contact information is available through the contact section of our website and Platform.