Delivery & Shipping Policy

1. Delivery Coverage

We currently provide delivery within Egypt, subject to the availability of delivery services in the customer's area.

Some remote or difficult-to-reach areas may require additional delivery time or charges.

2. Delivery Time

Orders are normally delivered within:

• Cairo and Giza: approximately 1–3 business days.
• Other governorates: approximately 2–5 business days.

Delivery times are estimates and may vary depending on:

• Order volume.
• Product availability.
• Customer location.
• Courier availability.
• Public holidays and weekends.
• Weather or other circumstances outside our reasonable control.

The estimated delivery period begins after the order has been confirmed and is ready for dispatch.

3. Order Confirmation

After placing an order, we may contact the customer by phone, SMS, WhatsApp, email, or another available communication method to confirm order details when necessary.

Orders may be delayed or cancelled if we are unable to confirm the required information.

4. Delivery Address

The customer is responsible for providing an accurate and complete delivery address and contact telephone number.

If incorrect or incomplete information causes a failed delivery attempt, additional delivery arrangements or charges may apply.

5. Delivery Attempts

The delivery provider may make reasonable attempts to contact the customer.

If the customer is unavailable, the delivery may be rescheduled.

Repeated unsuccessful delivery attempts may result in the order being returned to us.

6. Delivery Charges

Delivery charges, if applicable, will be displayed to the customer before completing the order.

Delivery charges may vary according to:

• Delivery location.
• Order size or weight.
• Promotional offers.
• Delivery service selected.

7. Cash on Delivery

Cash on delivery may be available for eligible orders and delivery areas.

If cash on delivery is selected, the customer must pay the order amount and any applicable delivery charges upon receiving the order.

8. Inspection at Delivery

Customers are encouraged to check the external condition of the package upon delivery.

If the package appears materially damaged, the customer should notify the delivery representative and contact us as soon as possible.

9. Delays

Although we aim to meet the estimated delivery times, delays may occur due to circumstances outside our reasonable control, including severe weather, public holidays, courier disruptions, technical issues, or other exceptional circumstances.

We will make reasonable efforts to communicate significant delays when we become aware of them.

10. Failed or Refused Deliveries

If an order is repeatedly refused or cannot be delivered because of incorrect customer information or the customer's unavailability, we may cancel the order and, where applicable, deduct reasonable delivery or return costs from any amount eligible for refund.

11. Contact Us

For questions regarding delivery or an existing order, please contact Dr. Magdy El Haddad through the contact information available on our website.